October 1985. As student of informatics in Eindhoven I walk into the ABN Bank to withdraw cash from my account, with my card in hand and passport in my bag. "I'd like to withdraw 250 Guilder", I ask kindly. The gentleman behind the counter grabs my card and without remark walks to the back to get the phone. He calls to the office in Weert, where I opened my account. He looks back to me a couple times and returns a few minutes later. It is allow, this time. The trust of the bank in me as their customer isn't very high. And it sure doesn't make me any happier.
Luckily, digitization makes these types of situation obsolete these days; I can withdraw cash wherever I want, am able do contactless payments and the bank watches over my transactions in the background to make sure there there are no criminal misusing my data.
But am I really happy with my bank? I don't know, I think improvements could be made. I have a couple of suggestions, free of charge.